Methods of Delivery
We deliver flowers and other products in one of the following three ways:
- Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;
- Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; or
- Delivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us. Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506 We are proud affiliates of FTD, 800Flowers, and Teleflora. We will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order. We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to you. Flower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.
We do not make deliveries unless the combined total of the products ordered for an address is $29.99, not inclusive of service. 2 PM local time is typically our cut-off for Same Day Deliveries. We will make our best effort to make these deliveries the same day. Any order placed for Same Day Delivery after 2 PM local time will in most cases be delivered the following business day. On Saturday and Sunday, the cut-off is 12pm local time for Same Day Deliveries.
We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries for specific times. Typically during normal circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local time. This delivery window may change during high-volume days or seasons.
Products that are marked as “Wholesale,” “Farm Fresh,” ”Farm-Direct”, or “delivered in a Gift Box” are offered as part of our Direct From the Farm and Warehouse Direct programs. These items are only available through delivery via UPS and FedEx - therefore they cannot be delivered the same day. All other items on our site are available for same day florist hand delivery by your local florist - subject to availability. When no local florist is available to hand deliver a Product, Avas Flowers reserves the right to substitute the Product ordered by the Customer with a Farm Fresh product of equal or greater value.
We do not promise or guaranty Sunday delivery. Orders placed for Sunday delivery will be scheduled for delivery the following Monday. We will make every effort to accommodate requested Sunday deliveries when possible but Sunday delivery cannot be guaranteed and failure to deliver on Sunday will not constitute a Non-Delivery or Late Delivery.
Occasionally when weather, inaccessibility to the locale or delivery address, need for special ordering, or for whatever reason Products cannot be delivered on the date requested, we may attempt to notify the sender as well as the recipient. Delays caused by factors outside of our direct control, including but not limited to events of "force majeure", road closures and traffic conditions, lack of access to a delivery address due to factors beyond our control (ie, a locked or secure property or a gated community where access is not permitted, etc.), an incorrect or insufficient address provided at the time of the order or recipient unavailability will be rescheduled for the soonest available delivery date/time and may not be refunded after the initial delivery attempt. When the need arises, we reserve the right to convert the order fulfillment from hand delivery by a local florist to our Farm-Direct fulfillment sent via UPS or FedEx in order to ensure that your arrangement is delivered in time for your occasion. Should this occur, we will make every effort to contact and notify you.
Holiday Floral Delivery
We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order more than four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. Orders placed during Flex Delivery will be delivered may be delivered in the days prior to, during, or after the holiday. For example, Flex Delivery dates on Valentine's Day may include 2/11, 2/12, 13, 2/14, or 2/15. Generally, we will do our best to make sure all orders arrive prior to or on the holiday but we are unable to guarantee specific dates.
Farm-Direct shipping via UPS or FedEx are now available for Saturday delivery in some areas for a surcharge of only $1.99. This delivery service is not available on Sundays. We do not promise or guaranty delivery on Sundays. Orders placed for Sunday delivery will be scheduled for delivery on the following Monday. We will make every effort to accommodate requested Sunday deliveries when possible but Sunday delivery cannot be guaranteed.
While we can deliver to most locations in the United States, there are a few exceptions that we cannot deliver to including, but not limited to, airport terminals, cemeteries, cruise ships, post office boxes, or trains. Additionally, we cannot make deliveries to either Intensive Care Units (ICU) or Critical Care Units (CCU) of hospitals due to hospital policy. In the event that the intended recipient is in either the ICU or CCU, we will hold the order until they move to a regular room. We will arrange for fresh products to be delivered at that time.
Non Delivery/Late Delivery
With respect to all delivery policies stated in this section, in the event that no delivery attempt was made and the order was not delivered on the requested delivery date, we will offer the Customer (i) a re-delivery attempt; (ii) a credit towards the purchase of Products; or (iii) a full refund, at the Customer’s option. Non Deliveries or Late Deliveries are not inclusive of orders that are en route to be delivered on the requested delivery date as we do not guarantee delivery times. A Non-Delivery or Late Delivery means that no delivery attempt was made on the requested delivery date. When delivery on the requested delivery date is precluded by factors outside of our direct control such as events of "force majeure", road closures and traffic conditions, lack of access to a delivery address due to factors beyond our control (ie, a locked or secure property or a gated community where access is not permitted, etc.), an incorrect or insufficient address provided at the time of the order or recipient unavailability, the order will be rescheduled for the soonest available delivery date/time and may not be refunded after the initial delivery attempt.
In the event of any Partial Delivery, Avas Flowers will attempt to complete the order within two (2) business days and if Avas Flowers fails to do so, the Customer may return the Products within seven (7) business days by way of a prepaid return to obtain either a credit towards the purchase of Products or a refund, at the Customer’s option.
Unavailability of Local Florist
In the event that there is no local florist which is able to hand-deliver a Product, then Avas Flowers reserves the right to substitute a Farm Fresh product of equal or greater value. Avas Flowers will attempt to notify the Customer by phone or email (whichever is provided by the Customer) in the event it elects to substitute a Farm Fresh product due to the unavailability of a local florist.