1. What are your business hours?
We are staffed regularly from 9AM to 6PM from Monday to Saturday and from 9AM to 2PM on Sundays. Our support staff is available to take calls after hours to try and assist you. Please feel free to email us or call if you have any inquiries.
2. If I place an order for an arrangement, can it be delivered on the same day?
Generally yes, we can accommodate same-day deliveries as long as the order is placed before 2PM local time. There will be exceptions to this as deliveries are dependent on the drivers’ route, which varies daily. We will do our absolute best to accommodate your request. Our farm direct items in a gift box can not be delivered the same day.
3. What if the recipient is not home?
If no one is available to receive the arrangement, we will sometimes leave the arrangement at the door or we may have to contact the recipient to let them know of the delivery attempt and to see when the best time of delivery would be. If we do not hear back from the recipient, we will automatically schedule the re-delivery for the following day.
4. How do I know if my order has been delivered?
Visit our check status page to get the most up to date status. You can call 877.638.3033 A delivery confirmation is often sent via email, once the delivery has been made and it has been entered it into our system. In addition, you will likely receive a phone call from a thankful recipient!
5. Why are your prices low?
We are one of the largest florists in the country and we are also a wholesale florist that sells flowers to retail florists. We have a huge inventory of fresh flowers that we purchase at fraction of the price most florists pay. We pass those savings on to our customers.
6. Why are the prices at other florists so high?
Many florists buy in a small quantity and they pay very high prices for these flowers. A typical wholesale florist has a huge mark up when they sell to retail florists. Many retail florists also do very little volume, just a few deliveries a day. These florists are of the mindset that they need to make a lot of money on each order to be profitable so they charge high prices.
7. Why do your flowers last longer?
The typical retail florist buys flowers in small quantities from a wholesale florists inventory. This inventory may be up to 2 weeks old at the time of purchase! That retail florist may not turn over that inventory quickly either. Flowers do last a long time in a cooler but once taken out of that cooler for use when flowers are older they simply do not last. We bypass the wholesale florist-as we are one ourselves-so we buy direct from the farms. In fact we get our flowers delivered in cold storage tractor trailers! Many shops are stopping at a wholesaler in the morning picking up a box or a bunch of flowers! Our product is simply much fresher then what our competitors may be offering due to the way we buy and how we sell.
8. Can I specify the time of delivery?
We will do our best to meet your delivery requirements. Let us know what you are looking for in special instructions when ordering online or over the phone. It is not practical to specify an exact time however before 2PM. After 1PM type of requests we can usually meet. When it comes to schools, businesses and sympathy service times we understand the time sensitive nature. Sometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries. We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times.
9. How much does it cost to have flowers delivered?
Avas Flowers has a delivery fee of $9.99 as well as a service fee of up to $24.95 for hand delivered florist orders and prices start at $39.99 for gift box delivered items. In the event that the delivery address is a remote or rural location, additional fees may apply and we will contact you to let you know. If we receive an incorrect delivery address, we may charge an additional service fee to reroute the arrangement.
10. What can I do if I am not happy with the flowers that were delivered?
In the unlikely event this happens be assured Avas Flowers will do our best to make you happy. We will pick up and redeliver another arrangement if you notify us within 7 days of receiving the flowers. Since most of our products are perishable goods, we do not accept returns and we typically do not issue refunds as there is a 50% restocking fee. However, our caring and experienced staff will ensure your satisfaction to the best of our ability. If the recipient keeps the flowers delivered and we are not asked to pick up and redeliver another arrangement we will not issue a refund.
11. What if I don’t have the exact delivery address?
If you do not have the exact delivery address, we will do our best to locate your recipient. However, unless we receive a physical address from the sender, we cannot be held responsible for inaccurate or misplaced deliveries. A phone number for the recipient in many cases allows us to locate the recipient.
12. Where are you located?
We are located at 300 Corporate Drive, Mahwah NJ.
13. Do you contribute or donate to local nonprofits and organizations?
Avas Flowers is a proud sponsor of many local non profits. We may be able to provide gift certificates for raffles for a dozen roses or entire boxes of 200 roses so your organization may do the floral centerpieces for a charitable event. If you are a non profit and would like to be considered for a donation kindly send us an email with your contact information, description of the charity, location of the event and date of the event and we will get back to you.
14. Additional Fees
Additional fees may apply for Saturday/Sunday Orders, Rush Orders, Lead Design, Custom Orders, Special Orders. Feel free to contact us if you have any special requests or would like a product or service not listed on our site and we will try to accommodate.